Three stars vs one because the front desk girls where friendly even while dealing with a hot pageant mom and the follow up phone call to the owner went much better than the first call.
Good customer service!
Thankfully, our favorite seamstress was able to fix the damage and remove the black spots (what we dropped the dress off for, and was still there after the "cleaning" and damage). So while things ended well due to her help, having to deal with the stress was not worth using this company.
I am extremely dissatisfied with my experience @ T&J's as they are calling themselves. I took my wedding dress in to have a spot cleaned and when I went to pick it up, the spot was still there. There were a few scuff marks at the hem that I had also pointed out to them, which were still there. From what I could tell, they only pressed the dress. I spoke with the owner about giving me a discount and he flat out refused. In fact, he started to argue with me! He made me to feel like I was stupid to think that they might consider only charging me for the pressing. I told him that the spot and scuffs were the only reason that I brought the dress in and since it was still just as dirty as when I brought it, that I shouldn't have to pay full price. He was very rude and aggressive with me. I did manage to get him to send it back to cleaning and try again at no additional charge. After the second time, the scuffs were gone but not the spot. I almost decided to leave him stuck with the dress and just forget about it, but instead, I took the higher road and just paid for it and left. I WILL NOT ever go there again and I strongly suggest to others not to go there either. He simply does not care about customer satisfaction. To top it off, I had forgotten about a cleaning trick of my own and when I got home, I tried it and the spot came right out. I will not reveal the trick here as I would NEVER want them to learn about it and help their business flourish, I would rather see them slowly go out of business by making people mad and losing customers. Again, this man was extremely rude to me and if I was dying and he was the only one that could save me, I would prefer to die.
Be cautious dropping off formal wear with this company. They damaged my daughters formal dress. The owner was very defensive about it on our initial phone conversation but I think it was due to the fact that his employee did not have me sign any type of waiver to get him out of the dress damage. He had lost his "Get Out Of Jail Free" card.
They are really nice and they dry cleaned my uniforms properly.
Always have good experience. They are friendly and I am very happy with the service. I would recommend the place to anyone.
Coastal Dry Cleaners is a US Laundry based in Swansboro, North Carolina. Coastal Dry Cleaners is located at 714 W Corbett Ave # 2, Swansboro, NC 28584, USA.
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