Seriously?! I have had better service at a bargain furniture outlet!
Prompt and courteous service; successful shopping for new great room furnishings; delivery as promised, including bringing heavy pieces up 3 flights of steps and taking old pieces out. Very pleased with my shopping experience.
ANY retailer should treat their customers with some basic level of respect; this place sells high-end furniture and can't even call to update customers on delays, promises to "do something" about the delay and doesn't follow through, then LIES about delivery.
If I could give less than 1 star I would. After the owner's son (claiming he was taking over the business) told us how much they pride themselves on customer service and how they were the #1 Stressless dealer in North Carolina, we put a $5,000 deposit on a furniture group and were promised delivery in five weeks. Seven weeks later (December 13th) WE called THEM and were told it wasn't in yet, but would be delivered by Christmas (that's 10 weeks not five) and that they would "do something" to make it up to us.
Their motto.... "WHERE THE FURNITURE SELLS ITSELF" this is such a true statement. They carry the most beautiful coastal indoor and outdoor furniture in this area. If ya don't believe me, stop in. Trust me, the furniture truly does sell itself!
Update to my earlier review - this is REALLY A HOOT! Early this afternoon (12/23...furniture now 5 weeks late) we FINALLY get a call from Joe Lynn. She tells us our order is NOT coming today because...get this...the truck driver that has our furniture it at his house. SERIOUSLY?!?! Wow...talk about taking your work home with you! I wonder what it's like to have a job where you can just decide you don't 'want to' anymore today and just go home. How many of us would get fired for that? At least it gives me an opportunity to give them a second one star review. Hey Mills & Thomas, here's a new slogan for you: "We put the Stress in Stressless!" Merry Christmas everyone! If you need me I'll be home on my living room floor!
Go ANYWHERE else, you will be much better off.
We drove an hour to get to the store. It took 45 minutes for a sales associate to even recognize we were there. (A furniture store of all places.) They waited on two people that came in after us. The first thing they said to me was that I was in their way. Drove an hour back home and they still don't realize we were going to buy something.
December 22nd I send an e-mail because we still have no furniture. Miracle of miracles "it will be delivered tomorrow" (12/23). They charged my credit cad for the balance of the order on 12/23, THEN told us they weren't sure if it would be delivered. This is excellent customer service?!
Mills Thomas Furniture is a US Furniture Store based in Swansboro, North Carolina. Mills Thomas Furniture is located at 807 W Corbett Ave, Swansboro, NC 28584, USA.
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